Khalas Royal

Return and refund policy at green oasis

We have a 1-day return policy, which means you have 1 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@alwahaalkhadraa.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at : info@alwahaalkhadraa.com Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within

3 business days deducted 15 AED returns fees

. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 7 business days have passed since we’ve approved your return, please contact us at: info@alwahaalkhadraa.com

Shipping policy for GREEN OASIS:

Q: What are the shipping fees for orders from GREEN OASIS?

A: We offer a flat shipping fee of 15 AED for all orders under 400 AED. Q: How long does shipping take?

A: We provide fast delivery within 1 day for all orders placed at GREEN OASIS.

Q: Do you ship to all locations?

A: Yes, we ship across all regions within the UAE.

Q: Can I track my order?

A: Yes, once your order is dispatched, you will receive a tracking number via email or SMS.

Q: What if I’m not available to receive my delivery?

A: Our courier will attempt delivery, and if you’re unavailable, they will contact you to arrange a suitable time in the next day.