How can I submit an exchange or return request?
You can contact us via WhatsApp or email to submit your exchange request. Our team will guide you through the process.
What is the time frame to request an exchange or return?
You can request an exchange within 1 day of receiving your order, provided the item is in its original packaging or condition.
Can I get a refund instead of an exchange?
At the moment, we only offer exchanges within the first day of receiving your order. We’re always working to expand our services and may add more options soon.
What condition must the product be in for an exchange?
The item must be unused and in its original condition, with the original packaging intact, for us to accept the exchange request.
